Shipping Policy
Shipping Policy
Processing & Shipping Time
At STCH.club, we work with trusted suppliers to bring you quality products. Orders are processed within 2-3 business days, and shipping typically takes 6-12 business days for delivery.
Free Shipping Worldwide
We're pleased to offer free shipping on all orders to customers worldwide. There are no minimum order requirements - every purchase qualifies for complimentary delivery.
Delivery Time Frames
United Kingdom
Standard Delivery: 6-12 business days - FREE
International Shipping
- Europe: 8-15 business days - FREE
- North America: 10-18 business days - FREE
- Australia & New Zealand: 12-20 business days - FREE
- Rest of World: 10-25 business days - FREE
Order Tracking
Once your order has been processed and shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to become active in the carrier's system.
Important Delivery Information
- Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient
- Someone should be available to receive the package during delivery hours
- If delivery is unsuccessful, the carrier will leave instructions for collection or re-delivery
Order Processing
Our products are carefully sourced and shipped directly from our supplier network to ensure quality and efficiency. This allows us to offer competitive prices and free shipping while maintaining high standards.
Shipping Restrictions
We ship to most countries worldwide. Some remote locations may experience longer delivery times. If you're unsure about delivery to your location, please contact us before placing your order.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 30 days of placing your order. We will investigate with the carrier and work to resolve the issue promptly.
Address Changes
Once an order has been processed, we cannot change the delivery address. Please ensure your shipping information is correct before completing your purchase.
Contact Us
If you have any questions about your order or shipping, please don't hesitate to reach out to our customer service team. We are here to help! #STCH.club
This shipping policy was last updated on August 10, 2025.